株式会社アルダグラムの
Customer Success Manager/Account Manager (SaaS) in Thailandの求人

Customer Success Manager/Account Manager (SaaS) in Thailand

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募集概要

【About Aldagram】 Aldagram (https://aldagram.com/en/) is a fast-growing SaaS company from Japan, building tools that empower teams to work smarter and more collaboratively. 【About Our Product】 — “KANNA” a Software as a Service (SaaS) Project management platform designed for non-desk industries such as construction, manufacturing, and real estate. Helps teams digitize on-site operations, track progress in real time, and connect field and office seamlessly. Now expanding across 10+ countries, including Thailand, Indonesia, and beyond. 【 Why This Role Is Exciting】 - Be the specialist driving enterprise client growth in Thailand — your work will shape our local success model. - Bridge clients and product — turn customer insights into improvements that shape KANNA’s future roadmap. - Join a fast-growing SaaS backed by Japan HQ, collaborating cross-functionally to influence both our product and how we run enterprise customer success in Thailand. - Grow your career at our Southeast Asia regional hub — potential to evolve into future regional leadership roles. 【Job Description/Responsibilities】 As the Enterprise Account Growth Lead in Thailand, you will manage key enterprise clients from onboarding through adoption and expansion. You’ll ensure smooth implementation, drive product usage, and create business impact for both clients and Aldagram. In this role, you will: • Create WBS (Work Breakdown Structure) and lead onboarding process for new enterprise clients, ensuring quick and successful adoption. • Understand each client’s organization and business goals to align our solutions effectively. • Monitor usage and identify opportunities to improve engagement and retention. • Propose and execute strategies for upselling, cross-selling, and multi-department expansion through Quarter Business Review etc. • Collaborate with Sales, Product, and HQ teams to deliver a consistent and high-quality customer experience.

必須スキル

【Requirement】・Experience working with enterprise clients and a solid understanding of enterprise culture and decision-making processes • Strong analytical, problem-solving, and communication skills, with experience using CRM or data-driven tools. • A customer-centric mindset — able to connect our solution to clients’ business goals and operations. ・Experience guiding or mentoring team members to achieve shared goals. • Self-driven and hands-on, thriving in a fast-moving, evolving environment. • Native Thai speaker with business-level English.

歓迎スキル

【 Preferred Skills 】・Experience as an Enterprise Customer Success Manager ・Experience managing a customer success team. ・Experience creating and implementing customer success strategies in previously belonged organizations. ・Experience working with SaaS products or at start-up companies

応募概要

給与: Determined based on your experience ※Only successful applicants will be contacted after screening of documents.
勤務地: 101 True Digital Park, Pegasus Building, 5th Floor, Sukhumvit road, Bangchak, Prakanong, Bangkok 10260
雇用形態: Full time employee
勤務体系: Full time ※Based on the Bangkok office's work rules
試用期間
福利厚生: Annual Leave: 10 days (valid from your first year to your third year) Sick leave: 30 days Personal leave: 3 days Maternity leave: 98 days Sterilization leave: If you undergo sterilization surgery, you will receive paid leave for the period that the doctor recommends. Military leave: 60 days Personal development leave: 30 days or 3 times Overtime Pay: Applicable Able to use from day 1 of employment: Example: laptop, cell phone, etc. Allowances used for business (taxi, airplane, hotel, etc.) will be fully covered and reimbursed upon approval. In general, you must request and notify the company in advance when reimbursing a business trip. Reimbursed commuting expenses per month [Commuting by Train or Bus] - Up to 3,000 THB maximum including tax