株式会社アルダグラムのCustomer Success Manager in Indonesiaの求人

【About Aldagram】
https://poised-ceres-9a8.notion.site/About-Aldagram-Entrance-book-eb5499b3b12e40a48105114054c32db1

【Background】
Aldagram Co., Ltd. (https://aldagram.com/en/) is a leading Japanese tech startup with the mission "Unlocking Your Value".

We offer "KANNA," a Software as a Service (SaaS) project management application that revolutionizes productivity, with a particular emphasis on non-desk workers across various industries such as manufacturing, construction, real estate, and more.

Our global expansion journey commenced with a primary focus on the Asian market. We are actively seeking individuals who are passionate about contributing to the South-East Asia growing economy.

【About our product 'KANNA'】

We have already expanded our business to more than 10 countries globally. As Aldagram continues to grow, we are looking for a talented Enterprise Sales Specialist to lead our market expansion in Indonesia.

【Responsibilities】

■Educating customers on the business value of KANNA solutions through walkthroughs, use-case discussions, and value-based demonstrations.
■Good communication & maintain close relationship with customers to understand all the problem they are facing while implementation
■Apply the correct processes to address customer needs and ensure value is delivered
■Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals
■Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
■Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
■Serve as the primary point of contact for customers, ensuring high satisfaction, strong adoption, and long-term retention.
■Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
■Solidify partnership commitments and drive innovation aligned with customers' business challenges.
■Increase customer engagement with products & services and identify major political barriers to customer success.
■Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

【Requirement】
■Experience: Experienced business professional, preferably with 3-5 years of relevant industry expertise in Customer Success, SaaS platform use, Enterprise Sales or related fields.
■Consulting Skills: Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
■Ability to demonstrate KANNA features and navigate customers
■Knowledge of basic analytics use cases