株式会社天地人のfixed-term project engagement｜Cloud Operations Manager / Senior DevOps Managerの求人

[ ABOUT TENCHIJIN ]
Tenchijin Inc. is a Tokyo-headquartered space-tech company and JAXA (Japan Aerospace Exploration Agency) certified venture. Through its land-evaluation and analytics platform, Tenchijin COMPASS, the company fuses earth-observation satellite data, geospatial and environmental layers, IoT and ground-sensor feeds, and clients' operational data with proprietary AI to deliver multimodal analytics for utilities and infrastructure enterprises. Tenchijin's flagship water-infrastructure solution, KnoWaterleak, assesses pipeline deterioration and leak risk from space-derived insights and is used by a growing number of water utilities to prioritize inspection and investment, reduce non-revenue water, and extend asset life.

[ ABOUT THE PROJECT ]
The Global South Project is an 18-month initiative (October 2026 – March 2028) to design, build, and deploy a scalable, secure, AI-ready analytics platform tailored to utilities and infrastructure operators across Global South markets. The project adapts Tenchijin's satellite-data and GeoAI capabilities to regions facing aging or rapidly expanding infrastructure, constrained budgets, and limited field-inspection capacity — delivering risk assessment and decision-support tools that improve infrastructure management workflows. All positions are contract-based and fully remote, operating as one distributed, cross-border team with English as the working language.

[ ROLE SUMMARY ]
You will lead the CloudOps/DevOps function for the Tenchijin platform — directly managing cloud engineers and SREs distributed across time zones. You are accountable for the platform's operational health: SLAs are met, incidents are resolved and learned from, and cloud spend is continuously optimized. This is a hands-on leadership role blending people management, incident command, and cloud financial governance.

[ Reports To ]
Senior Cloud Architect
[ Project Language ]
English (professional working proficiency or higher required)

[ KEY RESPONSIBILITIES ]

• Build, lead, and mentor the distributed team of Cloud Engineers and Site Reliability Engineers; own hiring input, performance feedback, and workload planning for the function.
• Define, negotiate, and publish operational SLAs/SLOs for platform services consumed by utility clients; report attainment to leadership and clients.
• Establish the incident-management framework: on-call rotations across time zones, severity definitions, escalation paths, and blameless post-incident reviews.
• Own the cloud budget: implement FinOps practices, monthly cost reviews, anomaly detection on spend, and optimization initiatives (right-sizing, commitment planning, storage lifecycle policies).
• Drive operational readiness for launches: capacity planning, runbooks, monitoring coverage, and go/no-go criteria for new tenants and regions.
• Partner with the Lead DevOps/SRE on the automation roadmap, ensuring toil is systematically eliminated.
• Coordinate maintenance windows, upgrades, and change management with minimal client impact across multiple regions.
• Report operational KPIs (availability, MTTR, cost per tenant, deployment frequency) to the Director of Product Management and executive sponsors.

[ WHAT WE OFFER ]

• A central role in applying satellite data and AI to real infrastructure challenges, with measurable social and environmental impact in Global South markets.
• Fully remote, cross-border collaboration with senior specialists across cloud, GeoAI, product, and design.
• Competitive contractor compensation commensurate with experience and scope.
• Direct exposure to earth-observation technology, including data ecosystems built with Japan's space agency (JAXA).
  Tenchijin Inc. is an equal-opportunity organization. We evaluate all applicants on qualifications and merit, without regard to nationality, race, religion, gender, age, or disability.
  TENCHIJIN INC. · GLOBAL SOUTH PROJECT

• 8+ years in DevOps/CloudOps/SRE roles, with 3+ years directly managing infrastructure or reliability teams.
• Demonstrated incident-management leadership on production systems with contractual SLAs.
• Deep architectural knowledge of at least one major cloud (AWS/GCP/Azure) and working knowledge of multi-cloud operations.
• Strong cloud financial management background: budgeting, forecasting, and delivering measurable cost reductions.
• Experience running distributed, cross-time-zone operations teams.
• Excellent written and verbal English for client-facing SLA and incident communication.

• Experience operating platforms for enterprise or public-sector clients (utilities, government, infrastructure).
• FinOps Certified Practitioner or equivalent cloud cost-management credential.
• Experience introducing SRE practices (error budgets, SLO-driven prioritization) into a growing organization.
• Experience working in a cross-functional POD / squad delivery model.