アーチーズ株式会社のClient Solutions/Operations Manager (Night Shift)の求人

Share Knowledge, Empower the World

Arches is a global platform for expert knowledge, strategic solutions, and talent, with a particular strength in Asia. We connect people and insights to help organizations make better decisions and drive real impact. At Arches, titles don't drive us, purpose does. We empower ambitious professionals to grow fast and work globally with the flexibility to thrive in their own way.

Since 2019, we’ve grown 6× to become a global knowledge platform connecting 160,000+ experts across industries. With offices in 8 cities and a team of ambitious professionals from 15+ nationalities, we help the world’s top consulting firms, investors, and Fortune 500 companies make smarter decisions.

Backed by $6M+ funding and cutting-edge technology, we’re scaling faster than ever — and there’s space for bold talent to grow with us.

Learn more about us: Arches on LinkedIn

INDUSTRY OVERVIEW

The Expert Network Services (ENS) industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia-Pacific region, our team is fluent in the languages ​​​​across the area and has unmatched recruitment capabilities to find experts from any industry or niche.

ROLE OVERVIEW

We are looking for an experienced Night Shift Client Solutions/Operations Manager to lead and manage our night-shift delivery team. This role is ideal for professionals who have previously worked in multinational customer support environments, global service operations, or BPO organizations and are familiar with managing cross-time-zone operations.

The successful candidate will be responsible for ensuring operational excellence, team performance, and service quality during night-shift operations while coordinating closely with global stakeholders.

Location: Ho Chi Minh City, Vietnam.

RESPONSIBILITIES

• Lead and manage the Night Shift operations team to ensure consistent service delivery and operational performance.
• Supervise team leads and associates, providing coaching, performance management, and development support.
• Monitor operational KPIs (productivity, quality, response time, and service levels) and drive continuous improvement initiatives.
• Coordinate with global teams across different time zones to ensure seamless workflow transitions.
• Implement operational processes, SOPs, and reporting frameworks to improve efficiency and quality.
• Support hiring, onboarding, and training of night-shift team members
• Act as the primary escalation point for operational issues during night hours.

QUALIFICATIONS

• 4–7+ years of experience in customer support operations, service delivery, or BPO environments.
• At least 2+ years of people management experience (team lead/supervisor/manager level).
• Experience working in multinational companies or global service environments.
• Strong leadership, problem-solving, and operational management skills.
• Excellent English communication skills (written and verbal).
• Ability to work in a night-shift environment on a long-term basis.

Preferred Qualifications

• Prior experience managing night-shift or cross-time-zone teams.
• Demonstrated ability to manage performance metrics and improve operational KPIs.
• Experience scaling or building teams is a plus.

WORKING HOURS

Working hours: 3 PM-0 AM, Monday to Friday (GMT+7).

PERKS AND BENEFITS

Salary & Allowances

• Compensation & Benefits: Competitive salary with performance reviews every 6 months, with the opportunity for salary increases annually based on your performance.
  • Quarterly performance bonuses.
  • 13th-month salary.
• Paid Leave – 14 days of annual leave, plus enhanced paid leave for special life milestones and financial support from Arches.
• Private Medical Insurance – Includes dental coverage.
• Self-learning budget – Up to $1500 per year.

Career Growth

• Rapid Career Advancement – ​​Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.
• Build a High-Caliber Network – Build a network with C-level partners in the US and Europe while advancing your career at a $5M-funded startup.
• Multinational Environment – ​​​​​​​​Collaborate with a diverse team from 12+ countries speaking 16+ languages ​​​​​​​​​and work with experts from various cultural backgrounds.

Engagement

• Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well-being also includes sports clubs (badminton, golf, football, etc.).
• Flexible Work Arrangements

Arches is more than a company—it's a movement to democratize expertise. We're building a future where knowledge is accessible to all, and you can be a driving force in this transformation. Join our team of passionate professionals, backed by visionary investors, and make your mark on the global stage!