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株式会社アルダグラムコーポレートサイト

建設、不動産、製造など、ノンデスクワーク業界向けのDXサービスを提供する企業。世界の労働人口の8割を占める現場作業の生産性向上を目指し、プロジェクト管理アプリとデジタル帳票アプリを開発。70か国以上、4万社以上に導入され、東京とバンコクを拠点に事業を展開している。

従業員数
61人
設立年数
6年目
評価額
146億円
累計調達額
28億円
タグ
不動産
建設
製造
DX
本社所在地
東京都港区芝浦一丁目 1 番 1 号　浜松町ビルディング11階／11th Floor, Hamamatsucho Building 1-1-1 Shibaura, Minato-ku, Tokyo
設立
2019年05月
資本金
応募フォーム

株式会社アルダグラムの
Enterprise Customer Success in Thailandの求人

Enterprise Customer Success in Thailand

募集概要

【About Aldagram】 https://poised-ceres-9a8.notion.site/About-Aldagram-Entrance-book-eb5499b3b12e40a48105114054c32db1 --------------------------------------- 【Background】 Aldagram Co., Ltd. (https://aldagram.com/en/) is a leading Japanese startup founded in 2019 with the mission "Unlocking Your Value". We offer "KANNA," a Software as a Service (SaaS) project management application that revolutionizes productivity, with a particular emphasis on non-desk workers across various industries such as manufacturing, construction, real estate, and more. Our global expansion journey commenced in July 2022, with a primary focus on the Asian market.We are actively seeking individuals who are passionate about contributing to the South-East Asia growing economy. 【About our product 'KANNA'】 English version released in July, Thai version in November, Spanish version in December 2022. We have already expanded our business to more than 10 countries globally. As Aldagram continues to grow, we are looking for a talent to lead the Customer Success/Support for our overseas customers. --------------------------------------- 【Responsibilities】 As a Customer Success Manager (CSM), you’ll partner with “enterprise” customers to understand their operations, help them customize KANNA, and work with them to implement KANNA smoothly. You will be accountable for enhancing customer operational efficiency by regularly engaging with customers, providing advice, and tracking customer health scores. Client coverage mainly in Thailand. Initial Roles (CSM) Develop and maintain strategic business relationships with our enterprise customers. Guide customers along their journey to get the most out of their investment in KANNA by advising them through the onboarding, adoption, renewal, and expansion phases of the customer lifecycle Identifying opportunities for upselling and cross-selling within our existing customer base, and collaborating with the sales team to capitalize on these opportunities. Tracking and analyzing customer usage patterns to identify potential issues and proactively address them. Working closely with sales, marketing, and product teams to ensure our customers have a seamless experience with our products and services.

必須スキル

【Requirement】 ■At least 5 years of experience in a customer-facing role such as Customer Success, Account Management, or Sales. ■Strong understanding of customer success principles and practices. ■Strong analytical skills and experience using data to drive decision-making. ■Excellent communication and relationship building skills. ■Experience working with CRM systems and other customer success tools. ■Experience working with SaaS products or at start-up companies and in-charge of Mid-Enterprise CS role ■Strong problem-solving skills and the ability to think creatively to resolve customer issues. ■Business English fluency and good presentation skills. ■Native Thai speaker

歓迎スキル

【 Preferred Skills 】 ■Experience managing a customer success team. ■Proven track record of improving Enterprise customer satisfaction and loyalty. ■Experience developing and implementing customer success strategies. ■Strong understanding of sales and marketing principles.

求める人物像

応募概要

給与

Determined based on your experience ※Only successful applicants will be contacted after screening of documents.

勤務地

101 True Digital Park, Pegasus Building, 5th Floor, Sukhumvit road, Bangchak, Prakanong, Bangkok 10260

雇用形態

Contractor

勤務体系

Full time ※Based on the Bangkok office's work rules

試用期間

福利厚生

Annual Leave: 10 days (valid from your first year to your third year) Sick leave: 30 days Personal leave: 3 days Maternity leave: 98 days Sterilization leave: If you undergo sterilization surgery, you will receive paid leave for the period that the doctor recommends. Military leave: 60 days Personal development leave: 30 days or 3 times Overtime Pay: Applicable Able to use from day 1 of employment: Example: laptop, cell phone, etc. Allowances used for business (taxi, airplane, hotel, etc.) will be fully covered and reimbursed upon approval. In general, you must request and notify the company in advance when reimbursing a business trip. Reimbursed commuting expenses per month [Commuting by Train or Bus] - Up to 3,000 THB maximum including tax

更新日時:

2024/11/14 02:28