At Tier IV, we build self-driving solutions for many operational domains covering a broad range of applications. Building on the widely-used Autoware open-source software, we provide both the foundational self-driving technology as well as the integration and customisation necessary to provide our customers with complete self-driving applications.
As a Technical Support Engineer, you will be responsible for triaging and resolving customer issues relating to Tier IV's products and services, documenting bugs and workarounds, and creating and delivering technical training to customers through the Tier IV Autoware Academy. Doing so will require the building of cross-functional relationships with a variety of teams including Sales, Project Management and Development, as well as external partners, all in the name of providing the best possible customer experience.
By joining the Technical Support team at its inception, you will have the opportunities for rapid career advancement, to have a say in the future direction of the team and t
o play a key role in Tier IV's socially conscious mission of "Building Intelligent Vehicles For Everyone".
・Handle technical inquiries from Tier IV's customers, both domestic and international, providing on-site support as required
・Determine whether a reported issue relates to the vehicle itself, its sensors, or the Autoware autonomous driving software, and escalate to the appropriate team when necessary
・Investigate reported issues with Autoware, and provide detailed information regarding potential improvements to the development team
・Write and maintain technical documentation (both internal and external)
・Plan and deliver technical training to customers