fixed-term project engagement｜Cloud Operations Manager / Senior DevOps Manager

[ ABOUT TENCHIJIN ] Tenchijin Inc. is a Tokyo-headquartered space-tech company and JAXA (Japan Aerospace Exploration Agency) certified venture. Through its land-evaluation and analytics platform, Tenchijin COMPASS, the company fuses earth-observation satellite data, geospatial and environmental layers, IoT and ground-sensor feeds, and clients' operational data with proprietary AI to deliver multimodal analytics for utilities and infrastructure enterprises. Tenchijin's flagship water-infrastructure solution, KnoWaterleak, assesses pipeline deterioration and leak risk from space-derived insights and is used by a growing number of water utilities to prioritize inspection and investment, reduce non-revenue water, and extend asset life. [ ABOUT THE PROJECT ] The Global South Project is an 18-month initiative (October 2026 – March 2028) to design, build, and deploy a scalable, secure, AI-ready analytics platform tailored to utilities and infrastructure operators across Global South markets. The project adapts Tenchijin's satellite-data and GeoAI capabilities to regions facing aging or rapidly expanding infrastructure, constrained budgets, and limited field-inspection capacity — delivering risk assessment and decision-support tools that improve infrastructure management workflows. All positions are contract-based and fully remote, operating as one distributed, cross-border team with English as the working language. [ ROLE SUMMARY ] You will lead the CloudOps/DevOps function for the Tenchijin platform — directly managing cloud engineers and SREs distributed across time zones. You are accountable for the platform's operational health: SLAs are met, incidents are resolved and learned from, and cloud spend is continuously optimized. This is a hands-on leadership role blending people management, incident command, and cloud financial governance. [ Reports To ] Senior Cloud Architect [ Project Language ] English (professional working proficiency or higher required) [ KEY RESPONSIBILITIES ] - Build, lead, and mentor the distributed team of Cloud Engineers and Site Reliability Engineers; own hiring input, performance feedback, and workload planning for the function. - Define, negotiate, and publish operational SLAs/SLOs for platform services consumed by utility clients; report attainment to leadership and clients. - Establish the incident-management framework: on-call rotations across time zones, severity definitions, escalation paths, and blameless post-incident reviews. - Own the cloud budget: implement FinOps practices, monthly cost reviews, anomaly detection on spend, and optimization initiatives (right-sizing, commitment planning, storage lifecycle policies). - Drive operational readiness for launches: capacity planning, runbooks, monitoring coverage, and go/no-go criteria for new tenants and regions. - Partner with the Lead DevOps/SRE on the automation roadmap, ensuring toil is systematically eliminated. - Coordinate maintenance windows, upgrades, and change management with minimal client impact across multiple regions. - Report operational KPIs (availability, MTTR, cost per tenant, deployment frequency) to the Director of Product Management and executive sponsors. [ WHAT WE OFFER ] - A central role in applying satellite data and AI to real infrastructure challenges, with measurable social and environmental impact in Global South markets. - Fully remote, cross-border collaboration with senior specialists across cloud, GeoAI, product, and design. - Competitive contractor compensation commensurate with experience and scope. - Direct exposure to earth-observation technology, including data ecosystems built with Japan's space agency (JAXA). Tenchijin Inc. is an equal-opportunity organization. We evaluate all applicants on qualifications and merit, without regard to nationality, race, religion, gender, age, or disability. TENCHIJIN INC. · GLOBAL SOUTH PROJECT

- 8+ years in DevOps/CloudOps/SRE roles, with 3+ years directly managing infrastructure or reliability teams. - Demonstrated incident-management leadership on production systems with contractual SLAs. - Deep architectural knowledge of at least one major cloud (AWS/GCP/Azure) and working knowledge of multi-cloud operations. - Strong cloud financial management background: budgeting, forecasting, and delivering measurable cost reductions. - Experience running distributed, cross-time-zone operations teams. - Excellent written and verbal English for client-facing SLA and incident communication.

- Experience operating platforms for enterprise or public-sector clients (utilities, government, infrastructure). - FinOps Certified Practitioner or equivalent cloud cost-management credential. - Experience introducing SRE practices (error budgets, SLO-driven prioritization) into a growing organization. - Experience working in a cross-functional POD / squad delivery model.