fixed-term project engagement｜Site Reliability Engineer (SRE)

[ ABOUT TENCHIJIN ] Tenchijin Inc. is a Tokyo-headquartered space-tech company and JAXA (Japan Aerospace Exploration Agency) certified venture. Through its land-evaluation and analytics platform, Tenchijin COMPASS, the company fuses earth-observation satellite data, geospatial and environmental layers, IoT and ground-sensor feeds, and clients' operational data with proprietary AI to deliver multimodal analytics for utilities and infrastructure enterprises. Tenchijin's flagship water-infrastructure solution, KnoWaterleak, assesses pipeline deterioration and leak risk from space-derived insights and is used by a growing number of water utilities to prioritize inspection and investment, reduce non-revenue water, and extend asset life. [ ABOUT THE PROJECT ] The Global South Project is an 18-month initiative (October 2026 – March 2028) to design, build, and deploy a scalable, secure, AI-ready analytics platform tailored to utilities and infrastructure operators across Global South markets. The project adapts Tenchijin's satellite-data and GeoAI capabilities to regions facing aging or rapidly expanding infrastructure, constrained budgets, and limited field-inspection capacity — delivering risk assessment and decision-support tools that improve infrastructure management workflows. All positions are contract-based and fully remote, operating as one distributed, cross-border team with English as the working language. [ ROLE SUMMARY ] You will define what 'reliable' means for this platform and then engineer it: SLIs and SLOs for every client-facing service, proactive monitoring that catches degradation before users do, disciplined incident response, and relentless elimination of the failure modes and toil that erode reliability over time. [ Reports To ] Cloud Operations Manager / Senior DevOps Manager [ Project Language ] English (professional working proficiency or higher required) [ KEY RESPONSIBILITIES ] - Define SLIs/SLOs (availability, latency, freshness of analytics data) for platform services with the Cloud Operations Manager; implement error-budget tracking. - Build and tune monitoring, alerting, and dashboards; drive alert quality (actionable, low-noise) across the stack. - Serve in the on-call rotation; lead incident response as incident commander for major events, and author blameless postmortems with tracked follow-ups. - Engineer reliability improvements: redundancy, graceful degradation, retry/timeout policies, capacity planning, and load testing. - Automate operational toil — deployment safeguards, self-healing, runbook automation — in partnership with the Lead DevOps/SRE. - Perform production-readiness reviews for new services and tenants before launch. - Analyze reliability trends and report SLO attainment; recommend prioritization when error budgets are at risk. - Contribute chaos/failure-injection testing to validate resilience assumptions. [ WHAT WE OFFER ] - A central role in applying satellite data and AI to real infrastructure challenges, with measurable social and environmental impact in Global South markets. - Fully remote, cross-border collaboration with senior specialists across cloud, GeoAI, product, and design. - Competitive contractor compensation commensurate with experience and scope. - Direct exposure to earth-observation technology, including data ecosystems built with Japan's space agency (JAXA). Tenchijin Inc. is an equal-opportunity organization. We evaluate all applicants on qualifications and merit, without regard to nationality, race, religion, gender, age, or disability. TENCHIJIN INC. · GLOBAL SOUTH PROJECT

- 4+ years in SRE/production engineering roles on cloud-hosted distributed systems. - Strong experience defining and operating SLIs/SLOs and error budgets. - Proficiency with observability stacks (Prometheus/Grafana, OpenTelemetry, Datadog, or similar) and Kubernetes operations. - Solid programming/scripting skills (Python or Go) for automation. - Demonstrated incident-response experience on systems with real user impact. - Professional working proficiency in English.

- Experience with data-platform reliability (pipeline freshness SLOs, batch-job monitoring). - Multi-region or multi-cloud reliability engineering. - Experience introducing SRE practices to teams new to them. - Experience working in a cross-functional POD / squad delivery model.