株式会社Spider Labs の全ての求人一覧

■ Job Responsibilities You will be responsible for planning and executing marketing initiatives aimed at increasing brand awareness and lead generation for the Japanese domestic market for products such as "Spider AF," the ad fraud prevention tool provided by Spider Labs. Your role will involve:Managing marketing initiatives such as digital advertising operations and website optimization.Directing and managing the progress of various marketing projects.Reviewing performance based on KPIs and proposing improvement measures.Optional: Depending on your interest/preference, you may also handle international advertising operations.■ Why This Role is Rewarding & AttractiveContribute to Industry Integrity: Tackle ad fraud—a significant social issue—and help create a healthier ecosystem for companies and the industry at large.Direct Impact on Growth: Hold a position where your PR and marketing initiatives directly drive management strategy and business growth.High Autonomy: Work in a small, elite team with the discretion to manage everything from high-level strategy to execution.Collaborative Growth: Grow alongside the product by collaborating with diverse departments across the company.Tangible Results: Experience the growth phase of an in-house product in real-time and feel the direct impact of your achievements.■ Skills & Experience You Will GainPractical B2B SaaS Marketing: Master marketing for a product addressing complex social issues like ad fraud.Full-Cycle Growth Experience: Gain hands-on experience in planning, executing, and optimizing (PDCA) initiatives during a critical product growth phase.PR & Strategic Involvement: Build networks with media and contribute to business strategy from a PR perspective.Cross-functional Leadership: Develop the ability to drive projects across departments and coordinate effectively with internal and external stakeholders.Creative Initiative: Sharpen your ability to shape ideas and communicate them effectively in a lean, fast-paced environment.■ Tools & EnvironmentCommunication: Slack, Notion, Google Workspace, etc.Marketing Tech Stack: HubSpot, GA4, Looker Studio, Ahrefs, Webflow, etc.

We are seeking a Customer Consultant to support the success of clients using "Spider AF," our anti-ad fraud tool, through data-driven analysis and logical thinking. In this position, you will develop a deep understanding of the client’s industry and business processes to identify root causes and build preventative measures against ad fraud and marketing challenges. In addition to supporting the effective use of our product, you will derive success patterns for each client based on usage data to provide reproducible improvement proposals. While a separate team handles upselling and cross-selling, a key part of your role will be collaborating with other teams to build the foundation for value propositions and expansion, including upselling and cross-selling opportunities.[Job Description]Execution of Problem-Solving Customer SuccessDeep dive into the client’s implementation goals and business challenges.Visualize issues based on Spider AF usage data, industry benchmarks, and conversion (CV) data.Formulate and execute improvement proposals and utilization strategies based on logical analysis.Customer Journey Design and Quantifying ResultsDesign customer journey models tailored to the specific characteristics of the client's industry.Provide improvement proposals based on quantitative metrics such as KPIs, LTV, and churn rates.Reporting and Presentations for Executive ManagementCreate regular reports utilizing data.Conduct effectiveness verifications and presentations for decision-makers within the client's organization.Providing Insights and Product Improvement ProposalsSuggest product improvements to the product team based on client feedback and analysis results.Structure "customer voices" and accumulate/share them internally as reproducible knowledge.Maximizing Customer Value through Inter-departmental CollaborationProvide information and support to Sales, Upsell, and Cross-sell teams to enhance the feasibility and persuasiveness of client proposals.Support business growth by sharing usage status and improvement results.

In this position, you will work closely with customers who have implemented our anti-ad fraud tool, "Spider AF," to identify and resolve challenges, aiming to maximize service quality and customer satisfaction. You will solve issues related to ad fraud countermeasures and contribute to building the foundation of the Customer Success (CS) team and improving business processes to ensure smoother problem-solving.Specifically, you will be responsible for the following:Customer Support: Supporting tool utilization, post-implementation follow-up, handling inquiries, and conducting data investigations.Problem Identification & Solution Proposals: Identifying challenges and proposing solutions through proactive communication with customers.Relationship Building & Experience Design: Providing experiences that lead to customer retention and contract expansion (upselling).Data Management & Analysis: Organizing and analyzing customer data to implement improvement measures.CS Process Design: Identifying bottlenecks in business processes, improving them, and building scalable systems.Your role is to ensure customers can utilize the service smoothly while providing a superior experience. This is not just a reactive support role; it is a position where you solve problems alongside the customer to lead them to success. Furthermore, you can directly contribute to product growth by proposing improvements for both the product itself and operational flows.This is a role where you can support customer success while taking initiative in a fast-paced, evolving environment. You will feel a true sense of fulfillment as your support directly impacts customer satisfaction and contract renewals.📌 Highlights of This PositionStrategic CS Practice: Implement strategic customer success that drives client growth.Direct Contribution: Contribute to operational workflow improvements and product evolution.Data-Driven Opportunities: Ample opportunities to enhance the customer experience using data analysis.

Spider Labs, Inc. is spearheading a new frontier in web marketing—" security "—under the mission of " Building a Safer and Happier future with AI ." While the company has historically grown as a pioneer in combatting "ad fraud" in digital advertising, it is now expanding its domain to become a "Marketing Security" platform that comprehensively addresses risks including ad fraud, unauthorized reselling, brand damage, and even external tag manipulation. The flagship product, "Spider AF," utilizes AI and big data analytics, boasts compatibility with the highest number of advertising platforms in Japan, and is trusted by over 600 companies across more than 18,500 sites. The company is in a growth phase, aiming to be "The best anti fraud company ever" with an IPO in sight.In light of this expanding business scope and accelerated growth, strengthening the Customer Success organization is essential to maximize customer ad ROI and LTV, driven by data and deep knowledge of advertising and AdTech. We are seeking a CS Manager to fill a pivotal, strategic role, reporting directly to the CEO. The primary mission of this individual is to lead the CS team, drive the achievement of KPIs like retention rates and NPS, and build the organizational scalability and future leadership pipeline.1️⃣ Team Management & Performance Leadership ・Lead the CS team to achieve KPIs such as retention rate, NPS, and upsell ratio. ・Coach, mentor, and evaluate team members through regular 1-on-1s and performance reviews. ・Manage workload distribution, resources, and scheduling to optimize the team’s QCD (Quality, Cost, Delivery).2️⃣ Data-Driven Customer Success & Ad Operations Support ・Analyze advertising performance data and quantify the ROI improvement achieved through Spider AF. ・Understand key metrics and processes in digital ad operations (Google, Meta, affiliate, DSP, etc .), and design effective customer strategies. ・Conduct churn analysis, campaign evaluations, and ROI reporting to guide clients’ decisions.3️⃣ Industry Expertise & AdTech Consulting ・Leverage in-depth knowledge of programmatic, affiliate, and app advertising trends to provide actionable insights to clients. ・Act as a subject-matter expert on ad fraud prevention, traffic quality, and media optimization . ・Advise clients on how to adapt to industry changes such as AI-driven optimization and cookie deprecation.4️⃣ Cross-Functional Collaboration ・Partner with Product, Sales, and Marketing teams to integrate customer feedback into product roadmaps and communication strategies. ・Deliver data-driven insights that directly influence feature prioritization and service improvements. ・Identify and execute upsell and cross-sell opportunities with Sales.5️⃣ Process Optimization & Organizational Growth ・Develop and maintain CS playbooks (Renewal, Escalation, Campaign Support). ・Drive workflow automation and standardization to improve team efficiency and scalability. ・Build a sustainable team structure capable of nurturing future CS leaders.Expected Outcomes ・Improved customer retention rate and overall LTV. ・Consistent achievement of team KPIs (Renewal, Upsell, NPS). ・Enhanced customer ROI through Spider AF’s measurable impact. ・Stronger operational scalability and talent development within the CS organization.

▼ Background Spider Labs has undergone a structural reorganization to transition into a system that provides end-to-end value to our customers. In addition to our flagship ad fraud prevention solutions, we are accelerating the sales of new products such as "SiteScan" and "FLP." Rather than relying solely on existing products with high unit prices and established ease of sale, we are looking for leader candidates who can establish new revenue pillars for the company through an aggressive approach—identifying customers' latent challenges and proposing solutions using our new product suite.▼ Job Description Within the Direct Sales team, you will provide solution proposals using multiple products to clients, primarily major enterprises.Proposing to and closing Sales Qualified Leads (SQLs) passed from the Marketing and TechTouch teams.Cross-selling new products (SiteScan/FLP) to existing enterprise clients.Developing sales methodologies for new products and transforming them into internal knowledge (including providing feedback to Product and Marketing teams).Driving cross-departmental projects (Product, Marketing, CS) to resolve customer issues.Maximizing LTV and building strong relationships through strategic account management

▼ 募集背景 Spider Labsは組織体制を一新し、顧客に対して一気通貫で価値を提供する体制へと移行しました。 また、主力のアドフラウド対策に加え、「SiteScan」や「FLP」といった新プロダクトの販売を加速させています。 単価が高く販売しやすい既存製品だけに頼るのではなく、「顧客の潜在課題に対して、新しいプロダクトを用いて解決策を提示する」という攻めの姿勢で、会社の新しい収益の柱を作っていただけるリーダー候補を募集します。▼ 業務内容 直販（Direct）チームにて、大手企業（Enterprise）を中心とした顧客に対し、複数プロダクトを用いたソリューション提案を行います。マーケティング/TechTouchチームから連携されたSQLへの提案・クロージング既存顧客（Enterprise）に対する、新プロダクト（SiteScan/FLP）のクロスセル提案新プロダクトのセールス手法の開発およびナレッジ化（Product/Marketingへのフィードバック含む）顧客課題の解決に向けた、部署横断（Product, Marketing, CS）でのプロジェクト推進アカウントマネジメントによるLTV最大化と強固なリレーション構築

Job Responsibilities You will be responsible for the end-to-end planning and management of large-scale, in-house offline events aimed at increasing brand awareness for Spider AF and generating sales opportunities. Additionally, your core duties will include the execution of online webinars.Your specific tasks will include:Developing event concepts and selecting venues.Negotiating with co-hosting partners and sponsors.Directing on-site operations and logistics on the day of the event.

「Building a Safer and Happier future with AI（AIで安全で幸せな未来を築く）」**というビジョンを掲げる当社で、代表（CEO）、CTO、CFO、執行役員の4名の役員をサポートし、経営にコミットする役員秘書を募集します。 IPO（上場）準備中の急成長フェーズにおいて、役員が本業に集中できる環境を整え、企業成長を最前線で支えていただく重要なポジションです。私たちSpider Labsは、Web広告の不正（アドフラウド）対策SaaSツール『Spider AF』を開発・提供しています。アドフラウドはNHKなど主要メディアでも取り上げられる社会問題となっており、『Spider AF』のニーズは急拡大し、クライアントも増加しています。今後3年以内のIPO（上場）を目指し、事業の成長をさらに加速させるため、役員の業務を最適化し、経営層と現場を繋ぐ役割を担う役員秘書を新たに採用します。【Specific Duties】/【具体的な業務内容】 Schedule Management and Coordination/ スケジュール管理・調整 ・Manage and adjust executive schedules for meetings, external appointments, business trips, and dinners (considering priority, importance, and confidentiality). ・Manage relationships with internal and external stakeholders (in both Japanese and English). ・Handle coordination and administrative tasks related to the executives' families. ・役員の会議、社外アポイント、出張、会食などのスケジュール調整・管理（優先度・重要度・機密性を考慮） ・社内外のステークホルダーとのリレーションシップ管理(日本語・英語対応） 家族に関わる調整、管理業務 Administrative Support and Environment Management/ 事務サポート・環境整備 ・Arrange transportation and accommodation for business trips (domestic and international). ・Select and reserve dining venues, arrange business gifts, and manage arrangements for ceremonial occasions (condolences/celebrations). ・Handle phone calls, emails, and visitors (acting as the face of the company). ・Manage and organize mail, documents, and business cards. ・Handle various private arrangements and administrative tasks. ・出張時の交通手段・宿泊先手配（国内外を含む） ・会食場所の選定・予約、手土産手配、慶弔関連手配 ・電話、メール、来客対応（会社の顔としての対応） ・郵便物、文書、名刺などの管理・整理 ・プライベートにおける各種手配、管理業務 Document and Information Management/ 文書・情報管理 ・Support the creation of internal documents, meeting materials, and presentation slides. ・Select and organize necessary information for reporting to the CEO. ・Prepare data and materials to support the management team's decision-making. ・社内資料、会議資料、プレゼン資料などの作成サポート ・代表への報告に必要な情報の取捨選択・整理 ・経営陣の意思決定をサポートするためのデータや資料準備 Other/ その他 ・Execution of special assignments. ・Provide corporate operations support as needed. ・特命業務の実行 ・必要に応じて、コーポレート業務のサポートRequired Qualifications (Must-Have)/ 応募資格（必須） ・A high level of hospitality, with the ability to anticipate others' needs and act proactively. The capability to handle multiple tasks accurately and flexibly in parallel. ・Strong IT literacy, actively utilizing necessary business tools (Slack / Google Spreadsheet / Canva / ChatGPT / Gemini / other AI tools, etc.). ・Japanese-English bilingualism, capable of negotiation, presentation, and creating/reading specialized documents in English. Note: We are actively pursuing global expansion, and English proficiency may provide opportunities for interacting with overseas clients. Ability to work primarily in-office. ・高いホスピタリティを持ち、相手の状況を先回りして考え、行動できる方 ・マルチタスクを同時並行で、正確かつ柔軟に対応できる能力 ・ITリテラシーがあり、業務上必要なツール（Slack / Google Spreadsheet / Canva / ChatGPT / Gemini / その他AIツール等）を積極的に活用できる方 ・日英バイリンガルで、英語での交渉、プレゼンテーション、専門的な文書の作成・読解が可能な方 ※グローバル展開を積極的に行っており、英語力があれば海外顧客対応の機会もあります。 ・原則出社が出来る方

Spider AF is seeking an experienced Ad Fraud Analyst to join our growing team and contribute to the development and execution of strategies to detect, prevent, and mitigate ad fraud. This role presents an exciting opportunity to work in the fast-evolving field of ad fraud prevention, helping businesses safeguard their digital advertising investments while ensuring marketing performance integrity. The Ad Fraud Analyst will play an important role in analyzing large datasets, uncovering fraudulent patterns, and collaborating with cross-functional teams to deliver cutting-edge fraud protection solutions.Key Responsibilities Fraud Detection & Prevention : Monitor ad traffic, campaigns, and user interactions to identify fraudulent activities, using advanced analytics tools and detection systems.Pattern Recognition & Data Analysis : Investigate datasets for patterns or trends that highlight potential fraud, providing actionable insights to improve fraud prevention measures.Collaboration with Engineering Team : Work closely with engineers to improve the collection, cleaning, and processing of large datasets from various advertising platforms & types of ad campaigns.Development of Detection Models: Create and implement algorithms, models, that detect and mitigate ad fraud, including machine learning (ML) methods for scalable prod-ready solutions.Cross-Functional Collaboration : Collaborate with product, engineering, sales, and customer success teams to integrate fraud prevention features into the product and ensure a seamless user experience & clarity.Reporting & Data-Driven Decision Making : Leverage metrics and analytics tools (e.g., BigQuery, SQL) to monitor fraud trends and generate reports to inform business decisions and product improvements.

As a Strategic Relationship Manager for partners—primarily major advertising agencies—you will drive not only the sales expansion of existing products but also cross-selling and up-selling initiatives, including new products such as "SiteScan" and "FLP."Proposing complex implementations of Spider AF and new products (SiteScan / FLP) to assigned partners.Designing and executing sales schemes in collaboration with partners to determine the best strategies for selling new products.Building relationships with key stakeholders within agencies and partners, and planning/conducting study sessions and seminars for new services.Driving partner programs (e.g., designing sales incentives for new products, planning joint promotions and alliances, etc.).Collecting feedback from partners and reporting insights back to the Product and Development teams.

大手広告代理店を中心としたパートナーの「渉外担当」として、 既存製品の拡販だけでなく、新プロダクト（SiteScan / FLP 等）を含めたクロスセル・アップセルを推進します。担当パートナーに対するSpider AFおよび新プロダクト（SiteScan / FLP）の複合的な導入提案「新しい商材をどう売るか？」をパートナーと共に設計する販売スキームの構築・実行代理店／パートナー内のキーマンとの関係構築、新サービス勉強会・セミナーの企画実施パートナープログラムの推進 　（新商材の販売インセンティブ設計、共同販促・アライアンス企画 等）パートナーからのフィードバック収集および、プロダクト・開発チームへの還元

Spider AFの認知度向上や商談獲得を目的としたオフラインでの大規模な自社イベントの企画から運営まで、そしてオンラインでのウェビナーの実施をメインとした業務を担当していただきます。イベントコンセプトの策定やイベント会場の決定、そして共催先との折衝やイベント当日の指示などをお願いします。

職務内容： 【ポジション概要】 当社の不正広告対策ツール「Spider AF」を活用するお客様の成功を、 データドリブンな分析力と論理的思考 をもって支援する「カスタマー コンサルタント」を募集します。 本ポジションでは、顧客の業種や業務プロセスを深く理解し、インターネット広告におけるアドフラウドやマーケティングの課題に対して 根本原因の特定と再発防止策の構築 を推進します。プロダクトの効果的な活用支援はもちろん、利用データをもとに顧客ごとの成功パターンを導き出し、 再現性のある改善提案を提供 します。 また、アップセル・クロスセルは別のチームが担当しますが、アップセル・クロスセルも含め 他のチームと連携して価値訴求や展開の土台をつくる ことも重要な役割です。【業務内容】 課題解決型カスタマーサクセスの実行 顧客の導入目的と業務課題の深堀り Spider AF の利用データ、業界指標、CVデータなどを元に課題の可視化 ロジカルな分析に基づいた改善提案・活用戦略の立案・実行カスタマージャーニー設計と成果の定量化 顧客の業界特性に応じたカスタマージャーニーのモデル設計 KPIやLTV、解約率など定量指標に基づく改善提案レポート作成・経営層向けプレゼン データを活用した定例レポート作成 顧客社内の意思決定層に向けた効果検証・プレゼンテーションの実施インサイト還元とプロダクト改善提案 顧客から得られたフィードバックや分析結果を元にプロダクトチームへ改善提案 顧客の声を構造化し、再現性のある知見として社内に蓄積・展開チーム間連携による顧客価値の最大化 営業・アップセル・クロスセルチームと連携し、顧客提案の実現性や説得力を高める情報提供・支援 利用状況や改善成果に関する共有を通じて、事業成長をサポート

【業務内容】 当社の不正広告対策ツール「Spider AF」を導入しているお客様と密接に連携し、課題を特定・解決することで、サービスの品質向上と顧客満足度の最大化を目指すポジションです。お客様が抱えるアドフラウド（広告詐欺）対策に関する問題を解決し、よりスムーズに課題対応ができるカスタマーサクセス（CS）チームの基盤づくりや業務プロセスの改善にも携わっていただきます。 このポジションでは、以下のような業務を担当します： ・顧客対応（ツールの活用支援や導入後のフォローアップ、問い合わせ対応、データ調査など） ・お客様とのコミュニケーションを通じた課題の特定と解決策の提案 ・顧客の継続利用（リテンション）や追加契約（アップセル）につながる関係構築や体験の提供 ・顧客データの整備、分析、改善施策の実施 ・カスタマーサクセス業務の設計（業務プロセスの課題発見・改善・仕組みづくり）顧客がスムーズにサービスを活用できるようサポートしながら、より良い体験を提供する役割を担います。単なる対応業務ではなく、顧客と一緒に課題を解決し、成功へと導くサポートをするポジションです！ また、プロダクトやオペレーションフローの改善提案を行うことで、プロダクトの成長にも直接関わることができます。 日々進化する環境の中で、主体的に業務を進めながら、お客様の成功を支援できる仕事です。自分のサポートが直接、顧客満足や契約継続につながる実感を得られる、やりがいのあるポジションです。📌 このポジションの魅力 ・顧客の成長を支援する戦略的なカスタマーサクセスの実践 ・業務フローの改善やプロダクトの成長に貢献できる ・データを活用し、カスタマーエクスペリエンスを向上させる機会が豊富

株式会社Spider Labsは、「 Building a Safer and Happier future with AI（AIで安全で幸せな未来を築く） 」をミッションに掲げ、Webマーケティングにおける「 セキュリティ 」という新たな領域を牽引しています。創業以来、デジタル広告の不正行為「アドフラウド」対策のパイオニアとして成長を遂げてきましたが、現在はその領域を広げ、アドフラウド、不正転売、ブランド毀損、さらには外部タグ改ざんなどの 情報セキュリティリスクも包括的に対策する「マーケティングセキュリティ」プラットフォームへ と進化しています。AIとビッグデータ解析を駆使した主力プロダクト「Spider AF」は、国内最多の広告プラットフォームに対応し、600社以上、18,500サイト以上の導入実績を誇り、IPOを見据え「The best anti fraud company ever」を目指す成長フェーズです。この事業領域の拡大と成長フェーズにおいて、顧客の広告ROI最大化とLTV向上を、データと高度な広告・AdTech知識で実現するカスタマーサクセス組織の強化は不可欠であり、その中核を担う、CEO直下のマネージャーを探しています。CSチームを率い、リテンション率やNPSなどのKPI達成を推進し、組織のスケーラビリティと将来のリーダー育成をすることが主なミッションです。

Spider Labsが提供するアドフラウド対策ツール「Spider AF」などの国内市場に向けた認知拡大・リード獲得を目的としたマーケティング施策の企画・実行をお任せします。以下のような業務を想定しています。 ・広告運用やウェブサイト改善などのマーケティング施策 ・マーケティング施策におけるディレクション・進行管理 ・KPIに基づく振り返りと改善施策の提案※ご意向によっては海外広告運用も可能