株式会社Spider Labs の全ての求人一覧
株式会社Spider Labs の全ての求人一覧

CS Consultant

CS Consultant
We are seeking a Customer Consultant to support the success of clients using "Spider AF," our anti-ad fraud tool, through data-driven analysis and logical thinking. In this position, you will develop a deep understanding of the client’s industry and business processes to identify root causes and build preventative measures against ad fraud and marketing challenges. In addition to supporting the effective use of our product, you will derive success patterns for each client based on usage data to provide reproducible improvement proposals. While a separate team handles upselling and cross-selling, a key part of your role will be collaborating with other teams to build the foundation for value propositions and expansion, including upselling and cross-selling opportunities.[Job Description]Execution of Problem-Solving Customer SuccessDeep dive into the client’s implementation goals and business challenges.Visualize issues based on Spider AF usage data, industry benchmarks, and conversion (CV) data.Formulate and execute improvement proposals and utilization strategies based on logical analysis.Customer Journey Design and Quantifying ResultsDesign customer journey models tailored to the specific characteristics of the client's industry.Provide improvement proposals based on quantitative metrics such as KPIs, LTV, and churn rates.Reporting and Presentations for Executive ManagementCreate regular reports utilizing data.Conduct effectiveness verifications and presentations for decision-makers within the client's organization.Providing Insights and Product Improvement ProposalsSuggest product improvements to the product team based on client feedback and analysis results.Structure "customer voices" and accumulate/share them internally as reproducible knowledge.Maximizing Customer Value through Inter-departmental CollaborationProvide information and support to Sales, Upsell, and Cross-sell teams to enhance the feasibility and persuasiveness of client proposals.Support business growth by sharing usage status and improvement results.
CS Consultant

Customer Success

Customer Success
In this position, you will work closely with customers who have implemented our anti-ad fraud tool, "Spider AF," to identify and resolve challenges, aiming to maximize service quality and customer satisfaction. You will solve issues related to ad fraud countermeasures and contribute to building the foundation of the Customer Success (CS) team and improving business processes to ensure smoother problem-solving.Specifically, you will be responsible for the following:Customer Support: Supporting tool utilization, post-implementation follow-up, handling inquiries, and conducting data investigations.Problem Identification & Solution Proposals: Identifying challenges and proposing solutions through proactive communication with customers.Relationship Building & Experience Design: Providing experiences that lead to customer retention and contract expansion (upselling).Data Management & Analysis: Organizing and analyzing customer data to implement improvement measures.CS Process Design: Identifying bottlenecks in business processes, improving them, and building scalable systems.Your role is to ensure customers can utilize the service smoothly while providing a superior experience. This is not just a reactive support role; it is a position where you solve problems alongside the customer to lead them to success. Furthermore, you can directly contribute to product growth by proposing improvements for both the product itself and operational flows.This is a role where you can support customer success while taking initiative in a fast-paced, evolving environment. You will feel a true sense of fulfillment as your support directly impacts customer satisfaction and contract renewals.📌 Highlights of This PositionStrategic CS Practice: Implement strategic customer success that drives client growth.Direct Contribution: Contribute to operational workflow improvements and product evolution.Data-Driven Opportunities: Ample opportunities to enhance the customer experience using data analysis.
Customer Success

Enterprise Sales & Account Management

Enterprise Sales & Account Manager
▼ Background Spider Labs has undergone a structural reorganization to transition into a system that provides end-to-end value to our customers. In addition to our flagship ad fraud prevention solutions, we are accelerating the sales of new products such as "SiteScan" and "FLP." Rather than relying solely on existing products with high unit prices and established ease of sale, we are looking for leader candidates who can establish new revenue pillars for the company through an aggressive approach—identifying customers' latent challenges and proposing solutions using our new product suite.▼ Job Description Within the Direct Sales team, you will provide solution proposals using multiple products to clients, primarily major enterprises.Proposing to and closing Sales Qualified Leads (SQLs) passed from the Marketing and TechTouch teams.Cross-selling new products (SiteScan/FLP) to existing enterprise clients.Developing sales methodologies for new products and transforming them into internal knowledge (including providing feedback to Product and Marketing teams).Driving cross-departmental projects (Product, Marketing, CS) to resolve customer issues.Maximizing LTV and building strong relationships through strategic account management
Enterprise Sales & Account Management

Enterprise Sales & Account Management / 直販セールス・アカウントマネージメント

Enterprise Sales & Account Manager / 直販セールス・アカウントマネージャー
▼ 募集背景 Spider Labsは組織体制を一新し、顧客に対して一気通貫で価値を提供する体制へと移行しました。 また、主力のアドフラウド対策に加え、「SiteScan」や「FLP」といった新プロダクトの販売を加速させています。 単価が高く販売しやすい既存製品だけに頼るのではなく、「顧客の潜在課題に対して、新しいプロダクトを用いて解決策を提示する」という攻めの姿勢で、会社の新しい収益の柱を作っていただけるリーダー候補を募集します。▼ 業務内容 直販(Direct)チームにて、大手企業(Enterprise)を中心とした顧客に対し、複数プロダクトを用いたソリューション提案を行います。マーケティング/TechTouchチームから連携されたSQLへの提案・クロージング既存顧客(Enterprise)に対する、新プロダクト(SiteScan/FLP)のクロスセル提案新プロダクトのセールス手法の開発およびナレッジ化(Product/Marketingへのフィードバック含む)顧客課題の解決に向けた、部署横断(Product, Marketing, CS)でのプロジェクト推進アカウントマネジメントによるLTV最大化と強固なリレーション構築
Enterprise Sales & Account Management / 直販セールス・アカウントマネージメント

Fraud Analyst (Ad Tech, Ad Fraud)

Fraud Analyst (Ad Tech, Ad Fraud)
Spider AF is seeking an experienced Ad Fraud Analyst to join our growing team and contribute to the development and execution of strategies to detect, prevent, and mitigate ad fraud. This role presents an exciting opportunity to work in the fast-evolving field of ad fraud prevention, helping businesses safeguard their digital advertising investments while ensuring marketing performance integrity. The Ad Fraud Analyst will play an important role in analyzing large datasets, uncovering fraudulent patterns, and collaborating with cross-functional teams to deliver cutting-edge fraud protection solutions.Key Responsibilities Fraud Detection & Prevention : Monitor ad traffic, campaigns, and user interactions to identify fraudulent activities, using advanced analytics tools and detection systems.Pattern Recognition & Data Analysis : Investigate datasets for patterns or trends that highlight potential fraud, providing actionable insights to improve fraud prevention measures.Collaboration with Engineering Team : Work closely with engineers to improve the collection, cleaning, and processing of large datasets from various advertising platforms & types of ad campaigns.Development of Detection Models: Create and implement algorithms, models, that detect and mitigate ad fraud, including machine learning (ML) methods for scalable prod-ready solutions.Cross-Functional Collaboration : Collaborate with product, engineering, sales, and customer success teams to integrate fraud prevention features into the product and ensure a seamless user experience & clarity.Reporting & Data-Driven Decision Making : Leverage metrics and analytics tools (e.g., BigQuery, SQL) to monitor fraud trends and generate reports to inform business decisions and product improvements.
Fraud Analyst (Ad Tech, Ad Fraud)

Head of Strategic Discovery (CEO Office)

Head of Strategic Discovery (CEO Office)
【About Us】 Spider Labs is a cybersecurity company that uses cutting-edge AI technology to detect and block digital advertising fraud. We are not just a tool vendor; we are defining a new market called "Marketing Security" and creating a safe future where marketers around the world can operate with confidence. We aim to become the Category Leader in this space. With development hubs in Tokyo and Lisbon (Portugal), we operate as a Global One Team. We are a rapidly growing startup aiming to become a global mega-venture from Japan. 【The Role】 As the Head of Strategic Discovery, you will serve as the strategic partner to the CEO. Your primary mission is to accelerate the future of Spider Labs. You will act as an extension of the CEO's brain and execution capabilities, focusing heavily on Technical Research, "0→1" Discovery, and Cross-Functional Projects. While your eyes are set on the "10-Year Picture," you must also possess the agility to handle immediate hurdles. You are not just a dreamer; you are a pragmatic futurist who clears the path (the "Now") so the CEO can focus on the destination (the "Future"). 【Key Responsibilities】 1. Technical Research & Market Discovery (Primary Focus) - Advanced Tech Scouting: Conduct deep-dive research into emerging technologies (AI, Security, AdTech) and academic papers to support the CEO’s technical vision. - "0→1" Feasibility Studies: Rapidly validate the CEO’s new ideas (PoC). Assess technical feasibility and market viability to determine if a concept is worth pursuing before handing it to the Product team. - Thought Partnership: Act as a sounding board for the CEO, providing data-driven insights to refine abstract ideas into concrete strategies. - Value Proposition & GTM: Define the customer Value Proposition and formulate initial Go-to-Market (GTM) strategies, going beyond technical validation to ensure business viability. - Customer Validation: Validate market needs not only through desk research but also by conducting interviews with potential customers and executing Proof of Concepts (PoC). 2. Cross-Functional Project Management (The "Hands") - Special Projects Lead: Drive critical initiatives that don't fit into existing departments (Sales/Marketing/Product), such as new market entry or strategic alliances. - Global Alignment: Facilitate communication and project execution across our Tokyo and Lisbon offices, ensuring the "Global One Team" vision is realized. - Vision Translation: Translate the CEO’s passion and ideas into logical frameworks or PoC that the COO and the organization can adopt. 3. CEO Enablement & Agility (The Foundation) - Removing Blockers: Proactively identify and resolve operational bottlenecks that slow down the CEO or the organization. - Gap Filling: Temporarily step into undefined roles or pick up "dropped balls" during rapid scaling phases to ensure business momentum continues without interruption. - Decision Support: Prepare context and data for key decisions, ensuring the CEO maximizes time spent on high-impact "Future" work. 【Why Join us?】 - Work with the CEO: You will work directly under Satoko Ohtsuki (CEO), gaining a front-row seat to high-level decision-making and technical innovation. - Shape the Future: You will play a key role in defining the "Marketing Security" category and launching new initiatives that could become the company's next core business.
Head of Strategic Discovery (CEO Office)

Head/VP of Marketing

Head/VP of Marketing
Mission To maximize the business growth of Spider AF by designing and executing Go-to-Market (GTM) strategies for both Japan and US markets from a marketing perspective. Based on a deep understanding of the product, you will integrate Product Marketing, Growth, and Brand to establish a clear market position and build a scalable, global growth engine.Core Responsibilities 🔵 1. Global Go-to-Market OwnershipOwnership of GTM strategy and performance for the Japan and US markets.Market selection, prioritization, and investment decision-making.Accountability for contributions to SQL, Pipeline, and Revenue.Designing mid-to-long-term growth strategies alongside the CEO.🔴 2. Product Marketing & PositioningDefining product value and differentiation for the entire portfolio.Designing category positioning.Developing "sales-ready language" to empower Sales and CS teams.Acting as the bridge between the product and the market.🟣 3. Brand & Awareness StrategyDeveloping brand strategies for Japan and the US.Building brand awareness, trust, and mental availability (recall).Overseeing PR, content, and event strategies.Integrating Brand strategy with Revenue goals.🟡 4. Growth & Acquisition StrategyDesigning acquisition structures (Paid / Organic / Partner).Optimizing CAC / LTV.Establishing a repeatable and scalable growth model.🟢 5. Executive LeadershipOverseeing and designing the marketing organization.Decision-making in English during executive board meetings.Cross-functional leadership.Accountability as an executive officer.
Head/VP of Marketing

Head/VP of Marketing (CMO候補)

Head/VP of Marketing (CMO候補)
Mission Spider AFの事業成長を最大化するため、 Japan・US両市場におけるGo-to-Market戦略を マーケティング視点から設計・実行する。 プロダクト理解を起点に、Product Marketing・Growth・Brandを統合し、 市場における明確なポジションと 再現性のあるグローバル成長エンジンを構築する。Core Responsibilities🔵 1. Global Go-to-Market OwnershipJapan / US 市場のGTM戦略・成果責任 市場選定・優先順位・投資判断 SQL / Pipeline / Revenueへの貢献責任 CEOと共に中長期成長戦略を設計🔴 2. Product Marketing & Positioning全プロダクトの価値定義・差別化 カテゴリポジショニング設計 Sales / CS が“売れる言語”の構築 プロダクトと市場を繋ぐ責任者🟣 3. Brand & Awareness StrategyJapan / US におけるブランド戦略 認知・信頼・想起の構築 PR / コンテンツ / イベント戦略 Brand × Revenue の統合設計🟡 4. Growth & Acquisition Strategy獲得構造の設計(Paid / Organic / Partner) CAC / LTV 最適化 Growthモデルの再現性確立🟢 5. Executive Leadershipマーケティング組織の統括・設計 幹部会での英語による意思決定 Cross-functional Leadership (執行役員としての説明責任)
Head/VP of Marketing (CMO候補)

Manager of Account Management

Manager of Account Management/ アカウントマネジメント部長
【募集背景】 国内セールス本部において、Key AccountのLTV最大化と複雑化する商談の成功確率を組織として高めることが急務となっています。 本ポジションは、Key Account Growth(戦略的深耕・LTV最大化) / Complex Deal Management(複雑商談の統括) の実行責任に加え、 アカウントマネジメント組織のマネジメント・育成を通じて、持続的な売上成長を生み出すプレイングマネージャーです。 重要顧客の成長戦略とチーム成果の両立を担っていただきます。 【ミッション(Mission)】 - Key AccountのLTV最大化と、複雑商談を勝ち切れる組織づくり - 大手・重要顧客における中長期のアカウント成長戦略を描き、売上・継続・拡大を実現する - 複数部署・複数ステークホルダーを巻き込むComplex Dealを主導し、合意形成をリードする - 個人依存ではなく、チームとして再現性あるアカウントマネジメント力を構築する 【役割と責任(Roles & Responsibilities)】 1. Key Account Growth(戦略的深耕・LTV最大化) - 大手・重要顧客(Key Account)に対する中長期のアカウントプラン策定・実行 - 事業課題・組織構造を踏まえたアップセル/クロスセル戦略の設計 - CS・プロダクト・開発と連携し、顧客成功を起点としたExpansionを創出 - 担当アカウントおよびチーム全体の売上・LTV目標に責任を持つ 2. Complex Deal Management(複雑商談の統括) - 複数部署・複数決裁者が関与する商談における全体設計・進行管理 - 顧客・社内(CS/開発/PdM/代理店等)の利害を整理し、合意形成をリード - 商談停滞・リスク案件へのエスカレーション対応および最終クロージング支援 - 大型・難易度の高い案件における「勝ちパターン」の言語化・型化 3. People Management(組織マネジメント・育成) - アカウントマネジメントメンバーの目標設計・進捗管理・評価 - 案件レビューを通じた商談設計力・提案力の底上げ - メンバーの強み・課題に応じた育成、役割アサインの最適化 - チームとしてのKPI(売上、LTV、解約率、アップセル率等)のマネジメント - 属人化しがちなKey Account / Complex Deal対応のナレッジ化・仕組み化 4. クロスファンクション連携・事業貢献 - CSチームとの連携による「守り(活用・継続)」と「攻め(拡大)」の両立 - 顧客VoCを構造化し、プロダクト・開発へのフィードバックを主導 - 国内セールス本部全体のアカウンタビリティ向上に向けた改善提案
Manager of Account Management

Partner Sales (Agency Sales)

Partner Sales (Agency Sales)
As a Strategic Relationship Manager for partners—primarily major advertising agencies—you will drive not only the sales expansion of existing products but also cross-selling and up-selling initiatives, including new products such as "SiteScan" and "FLP."Proposing complex implementations of Spider AF and new products (SiteScan / FLP) to assigned partners.Designing and executing sales schemes in collaboration with partners to determine the best strategies for selling new products.Building relationships with key stakeholders within agencies and partners, and planning/conducting study sessions and seminars for new services.Driving partner programs (e.g., designing sales incentives for new products, planning joint promotions and alliances, etc.).Collecting feedback from partners and reporting insights back to the Product and Development teams.
Partner Sales (Agency Sales)

Partner Sales (Agency Sales) / パートナーセールス

Partner Sales (Agency Sales) / パートナーセールス
大手広告代理店を中心としたパートナーの「渉外担当」として、 既存製品の拡販だけでなく、新プロダクト(SiteScan / FLP 等)を含めたクロスセル・アップセルを推進します。担当パートナーに対するSpider AFおよび新プロダクト(SiteScan / FLP)の複合的な導入提案「新しい商材をどう売るか?」をパートナーと共に設計する販売スキームの構築・実行代理店/パートナー内のキーマンとの関係構築、新サービス勉強会・セミナーの企画実施パートナープログラムの推進  (新商材の販売インセンティブ設計、共同販促・アライアンス企画 等)パートナーからのフィードバック収集および、プロダクト・開発チームへの還元
Partner Sales (Agency Sales) / パートナーセールス

Product Manager (Ad Tech, Ad Fraud)

Product Manager (Ad Tech, Ad Fraud)
ポジション概要 Spider AFでは、アドテック・アドフラウド(広告詐欺)・マーケティングテクノロジー領域における革新的なソリューションの開発に貢献してくださるプロダクトマネージャーを募集しています。このポジションは、急速に進化する業界の中で、企業のデジタル広告投資を守り、マーケティング成果を向上させる製品に携わる貴重な機会です。 プロダクトマネージャーとして、製品ロードマップの策定、クロスファンクショナルなチームとの連携、そして顧客にとっての価値創出において重要な役割を担っていただきます。製品開発のライフサイクル全体(リサーチ、要件定義、機能開発、改善)を管理していただきます。 About the Role Spider AF is seeking a Product Manager to join our growing team and contribute to the development of innovative solutions in the Ad Tech, Ad Fraud, and MarTech domains. This role presents an exciting opportunity to be part of a fast-evolving industry, working on products that help organizations safeguard their digital advertising investments and improve marketing performance. As a Product Manager, you will play an important role in shaping the product roadmap, collaborating with cross-functional teams, and delivering value to our customers. You will be responsible for managing the product development lifecycle, from initial research and requirement gathering to feature delivery and iteration. 主な業務内容 • プロダクト戦略の支援: 顧客ニーズ、市場動向、競合製品の継続的な調査を通じて、製品のビジョンとロードマップの策定・実行を支援 • クロスファンクショナルな連携: エンジニアリング、営業、マーケティング、カスタマーサクセスチームと密に連携し、プロダクトの企画と実行を推進 • 顧客との対話: 顧客やステークホルダーからのフィードバックを収集し、製品の意思決定やアイデアの検証に活用 • カスタマーサクセス支援: クライアントの要望に対応し、ユーザー体験の向上に向けた機会を特定 • 要件定義: 明確で簡潔な製品仕様やユーザーストーリーを作成し、ビジネス目標に沿った開発の優先順位を設定 • Go-to-Marketの調整: 製品リリース計画や社内向けのトレーニング、ドキュメント、顧客へのコミュニケーションなどの支援 • データに基づいた意思決定: プロダクトのパフォーマンスを指標や分析データで監視し、改善提案を行う Key Responsibilities Support Product Strategy: Contribute to the development and execution of the product vision and roadmap through ongoing research of customer needs, market trends, and competitor offerings. Cross-Functional Collaboration: Work closely with engineering, sales, marketing, and customer success teams to ensure the effective planning and delivery of product initiatives. Customer Engagement: Conduct interviews and gather feedback from customers and stakeholders to inform product decisions and validate new ideas. Support Customer Success: Collaborate with the Customer Success team to understand client feedback, address product-related requests, and proactively identify opportunities to improve the user experience. Requirements Definition: Create clear and concise product specifications and user stories, ensuring development priorities are aligned with business goals. Go-to-Market Coordination: Assist in planning product launches and supporting go-to-market activities, including internal enablement, documentation, and customer communications. Data-Driven Decision-Making: Monitor product performance using relevant metrics and analytics, and recommend improvements based on data insights.
Product Manager (Ad Tech, Ad Fraud)

SENIOR SOFTWARE ENGINEER - Tokyo (JP) / Lisbon (PT) Offices

SENIOR SOFTWARE ENGINEER - Tokyo (JP) / Lisbon (PT) Offices
Job Description As a Senior Software Engineer, you are a high-impact individual contributor responsible for solving meaningful customer problems through secure, scalable software. You take end-to-end ownership of complex initiatives — from understanding the problem and its customer impact, through design and implementation, to validation in production and real-world adoption. We hold a high bar for engineering excellence — including code quality, system design, security, reliability, and operational maturity — and consider this a baseline expectation for the role. Meeting this bar is necessary, but not sufficient. Senior engineers are evaluated on the outcomes their work creates for customers and the business, not just on technical sophistication. This is not a role focused on writing code in isolation. Engineering exists to deliver customer value. Technical decisions must balance system health with delivery speed, usability, and impact. Senior engineers are expected to exercise judgment, reason about trade-offs, and prioritize results over technical purity. You will work hands-on across the full development lifecycle, contribute to architectural discussions, and collaborate closely with product, security, and go-to-market teams. In many situations, senior engineers are expected to act as feature-level owners: clarifying ambiguous requirements, modeling solutions from the customer’s perspective, validating assumptions, and ensuring solutions work in real-world conditions. Key Responsibilities - Customer & Product Impact Own features end-to-end, from problem understanding and solution design through release, validation, adoption, and measurable impact. Translate ambiguous customer and business needs into pragmatic, high-quality technical solutions. Make prioritization decisions by explicitly weighing customer value, risk, opportunity cost, and time-to-impact. Ensure features are usable and valuable in real-world scenarios by contributing to documentation, examples, demos, and validation with real customer data. Monitor outcomes after release and iterate based on feedback, metrics, and operational signals. - Technical Execution & System Quality Design, implement, and maintain secure, scalable, and reliable systems as a foundation for customer and business impact. Solve complex technical problems hands-on, improving architecture, performance, observability, and long-term maintainability. Make sound technical decisions that balance correctness, simplicity, and future evolution while avoiding unnecessary complexity. Apply strong engineering fundamentals, including secure coding, testing, and performance optimization in production environments. Use modern development tools and practices to improve delivery speed and quality. - Collaboration, Ownership & Engineering Leadership Raise the engineering bar through code reviews, design discussions, and collaborative problem-solving. Communicate technical concepts, trade-offs, and risks clearly to both technical and non-technical stakeholders. Take ownership of outcomes, not just tasks — proactively identifying risks, gaps, and improvement opportunities. Contribute to continuous improvement of engineering practices, workflows, and tooling with a focus on enabling impact. Model pragmatic, customer-driven engineering behavior in day-to-day work. We value engineers who believe in continuous improvement and are willing to step outside their comfort zone to improve both delivery speed and quality. Successful candidates are confident in their technical skills, pragmatic in their decision-making, and care deeply about reliability, security, and code quality — while being equally motivated by seeing their work adopted by customers and making a measurable impact. This is a low-drama, high-trust environment where ownership, clarity, and impact matter more than technical heroics. How We Define “Done” For us, success goes beyond shipping code. “Done” is a progression: released → validated → adopted → impactful Senior engineers are expected to own features through all of these stages — from implementation and release, through real-world validation, to customer adoption and measurable impact. This includes contributing to documentation, examples, demos, instrumentation, and follow-up improvements based on customer feedback and observed usage. Engineers who consider their work complete at release time will likely find this role frustrating.
SENIOR SOFTWARE ENGINEER - Tokyo (JP) / Lisbon (PT) Offices

カスタマーコンサルタント

「顧客課題の本質を捉え、成功へと導く」カスタマーコンサルタント
職務内容: 【ポジション概要】 当社の不正広告対策ツール「Spider AF」を活用するお客様の成功を、 データドリブンな分析力と論理的思考 をもって支援する「カスタマー コンサルタント」を募集します。 本ポジションでは、顧客の業種や業務プロセスを深く理解し、インターネット広告におけるアドフラウドやマーケティングの課題に対して 根本原因の特定と再発防止策の構築 を推進します。プロダクトの効果的な活用支援はもちろん、利用データをもとに顧客ごとの成功パターンを導き出し、 再現性のある改善提案を提供 します。 また、アップセル・クロスセルは別のチームが担当しますが、アップセル・クロスセルも含め 他のチームと連携して価値訴求や展開の土台をつくる ことも重要な役割です。【業務内容】 課題解決型カスタマーサクセスの実行 顧客の導入目的と業務課題の深堀り Spider AF の利用データ、業界指標、CVデータなどを元に課題の可視化 ロジカルな分析に基づいた改善提案・活用戦略の立案・実行カスタマージャーニー設計と成果の定量化 顧客の業界特性に応じたカスタマージャーニーのモデル設計 KPIやLTV、解約率など定量指標に基づく改善提案レポート作成・経営層向けプレゼン データを活用した定例レポート作成 顧客社内の意思決定層に向けた効果検証・プレゼンテーションの実施インサイト還元とプロダクト改善提案 顧客から得られたフィードバックや分析結果を元にプロダクトチームへ改善提案 顧客の声を構造化し、再現性のある知見として社内に蓄積・展開チーム間連携による顧客価値の最大化 営業・アップセル・クロスセルチームと連携し、顧客提案の実現性や説得力を高める情報提供・支援 利用状況や改善成果に関する共有を通じて、事業成長をサポート
カスタマーコンサルタント

カスタマーサクセス

カスタマーサクセス
【業務内容】 当社の不正広告対策ツール「Spider AF」を導入しているお客様と密接に連携し、課題を特定・解決することで、サービスの品質向上と顧客満足度の最大化を目指すポジションです。お客様が抱えるアドフラウド(広告詐欺)対策に関する問題を解決し、よりスムーズに課題対応ができるカスタマーサクセス(CS)チームの基盤づくりや業務プロセスの改善にも携わっていただきます。 このポジションでは、以下のような業務を担当します: ・顧客対応(ツールの活用支援や導入後のフォローアップ、問い合わせ対応、データ調査など) ・お客様とのコミュニケーションを通じた課題の特定と解決策の提案 ・顧客の継続利用(リテンション)や追加契約(アップセル)につながる関係構築や体験の提供 ・顧客データの整備、分析、改善施策の実施 ・カスタマーサクセス業務の設計(業務プロセスの課題発見・改善・仕組みづくり)顧客がスムーズにサービスを活用できるようサポートしながら、より良い体験を提供する役割を担います。単なる対応業務ではなく、顧客と一緒に課題を解決し、成功へと導くサポートをするポジションです! また、プロダクトやオペレーションフローの改善提案を行うことで、プロダクトの成長にも直接関わることができます。 日々進化する環境の中で、主体的に業務を進めながら、お客様の成功を支援できる仕事です。自分のサポートが直接、顧客満足や契約継続につながる実感を得られる、やりがいのあるポジションです。📌 このポジションの魅力 ・顧客の成長を支援する戦略的なカスタマーサクセスの実践 ・業務フローの改善やプロダクトの成長に貢献できる ・データを活用し、カスタマーエクスペリエンスを向上させる機会が豊富
カスタマーサクセス