Micovoice-Dev-02.QA Test/Automation Engineer(Bilingual – Japanese/English)

---- About Us We are building next-generation AI Voice solutions for the Japanese market—automating phone conversations for customer engagement, lead generation, reservations, and beyond. Our dev team operates globally in English, while our product is deeply localized for Japanese customers. We are looking for a bilingual technical professional to help us ensure our product quality and support our customer integration efforts. ---- Role Overview We are seeking a mid- to senior-level individual contributor to take ownership of QA automation for our AI Call solution and serve as a technical liaison during customer integrations. This hybrid role is ideal for someone who thrives at the intersection of engineering, quality assurance, and customer interaction. ---- Key Responsibilities ▼QA & Test Automation (70%) - Design and implement scalable test automation frameworks for Japanese-language IVR and AI call flows. - Write, execute, and maintain end-to-end, regression, and integration tests for speech recognition, TTS, and conversational flows. - Conduct manual testing of Japanese-language flows where necessary. - Log, track, and verify bugs and issues across releases. - Write clear and concise bug reports and documentation in English for the engineering team. - Collaborate with PMs and engineers to define QA strategies for new features and releases. - Plan and implement strategies to test non-deterministic LLM-driven responses as we evolve toward Generative AI capabilities. ▼Technical Pre-Sales & Integration Support (30%) - Participate in customer-facing meetings with Japanese clients to gather technical requirements. - Explain system architecture, APIs, and integration options in Japanese to technical stakeholders. - Translate business needs into technical specifications. - Act as a bridge between customer-side engineers and our English-speaking development team. - Support solution design and integration planning during onboarding and POCs. ---- Why Join Us? - Opportunity to work on a cutting-edge AI voice product for the Japanese market. - Work across multiple domains—AI, voice tech, APIs, QA automation, and customer engineering. - Shape the future of AI test frameworks for LLM-based, non-deterministic systems. - Join a bilingual team bridging Japan and the world.

- 3+ years experience in QA/test automation or software engineering. - Proficient in designing and maintaining test automation frameworks (e.g., Playwright, Cypress, Selenium). - Solid experience with REST APIs, CI/CD workflows, and version control (Git). - Strong debugging and test case design skills. - Native or near-native proficiency in Japanese, and business-level English. - Strong communicator—can write clear bug reports in English and explain technical issues in Japanese. - Comfortable working in fast-moving startup or scale-up environments.

- Experience in IVR, speech recognition, telephony (e.g., SIP, Twilio, Asterisk) or AI/NLU systems. - Exposure to LLMs or Generative AI-based products. - Experience supporting technical sales, solution engineering, or customer onboarding. - Familiarity with tools like Postman, JMeter, or LoadRunner for API and performance testing. - Knowledge of Japanese testing tools or platforms.

Personal Traits - Able to act autonomously with self-motivation. - Works effectively in a team to deliver value. - Capable of hypothesis testing and validation. Alignment with MVV (Mission, Vision, Values) - Mission: Empower every brand for the better future. - Vision: Build Asia’s No.1 B2C communication platform. - Values: - WOW THE CUSTOMER - SMART SPEED - OPEN MIND - ALL FOR ONE Commitment to Development Team Values - Takes team goals personally and acts accordingly. - Values psychological safety. - Manages uncertainty effectively. - Works cross-functionally. - Makes rapid, iterative decisions. - Builds trust within the team. Fit with the Current Development Team - Enjoys improving code quality through refactoring. - Thinks long-term to design scalable systems. - Enthusiastic about writing code. - Finds technical challenges engaging and rewarding. - Proactively formulates hypotheses, explains, and improves systems.