Inbound Travel Consultant (Future Team Lead)

■About the Role "Wabunka" is our inbound travel product dedicated to showcasing the true depth of Japan — its craftsmanship, spirit, culinary arts, lifestyle, and natural environment — through immersive, one-of-a-kind experiences. We are building a comprehensive travel arrangement team that goes beyond individual experiences to handle accommodations, transportation, and fully tailored itineraries, creating a seamless end-to-end journey for every guest. Would you like to lead our team in transforming bespoke travel into lifelong memories that showcase the absolute best of Japan? ■What You will Do ・Create, propose, and arrange customized travel itineraries ・Respond to guest and partner inquiries ・Manage payments and transactions using international payment systems ・Enter and maintain data across our internal systems ・Create and refine operational manuals ・Drive improvements to operational processes …and more ■Why Join Us? ・Work With a Product You Can Be Proud Of Work in an environment where you take genuine pride in what you do and the experiences you help create. ・Deliver the True Essence of Japan With demand growing month over month, you will help guests move beyond surface-level sightseeing to discover the roots of Japanese culture — how people think, where they live, and what truly makes Japan unique — and guide them through experiences that bring that essence to life. ・Hear It Directly From Guests We place enormous value on guest feedback. With consistently high satisfaction scores, you will receive heartfelt reactions and gratitude directly from the people whose journeys you shaped. ・Full Transparency Every three months, the management team shares the company's overall sales performance and future business strategies with all employees — so you always know where the business is headed. ・Feel the Growth Firsthand Be part of a rapidly scaling startup and witness the company's expansion in real time.

・Experience in the travel, tourism, hospitality, OR aviation industries or one of the following: 　- Guest-facing experience in the hospitality industry (leisure, food & beverage, etc.) 　- Experience as a sales assistant in consulting or an executive assistant ・Professional experience using English and Japanese

・Experience in guest services (e.g., hotel front desk, concierge) ・Knowledge of itinerary management or the travel industry ・Experience arranging transportation and accommodations ・A genuine passion for travel, gastronomy, and cultural experiences

・Flexible and adaptable in a fast-changing environment ・Passionate about travel, Japanese culture, and delivering exceptional guest experiences ・Proactive, with the ability to rally the team and drive projects forward ・Skilled at prioritizing tasks based on KPIs and executing the PDCA cycle ・Committed to a customer-first mindset in everything you do