Senior QA Manager (HR Solutions Department), Tokyoの求人

## Overview MoneyForward provides "Money Forward Cloud," a cloud service for businesses that solves various money-related issues. Among them, Money Forward Cloud's HR domain services started with the release of "MoneyForward Cloud Payroll" in 2015, based on the background of money exchange between companies and employees. Since then, we have expanded our product lineup and now offer seven products in the HR domain. * [Money Forward Cloud Payroll](https://biz.moneyforward.com/payroll/) * [Money Forward Cloud Human Resources Management](https://biz.moneyforward.com/employee/) * [Money Forward Cloud Attendance](https://biz.moneyforward.com/attendance/) * [Money Forward Cloud Year-End Adjustment](https://biz.moneyforward.com/tax-adjustment/) * [Money Forward Cloud Social Insurance](https://biz.moneyforward.com/social%5Finsurance/) * [Money Forward Cloud My Number](https://biz.moneyforward.com/mynumber/) * [MoneyForward Cloud Employee Benefits Rental](https://shatoku.com/) The HR domain has high potential for market share expansion, so it has been identified as a key area to accelerate business growth. As the number of product users increases and the organisation expands, improving product quality has become an urgent priority. As such, we are looking for a QA Manager to push forward the following initiatives: Strengthening quality assurance: Develop and execute strategies to improve product quality. Process improvement and standardisation: Establish efficient and consistent development processes and promote quality improvement across the organisation. Improving team capabilities: Improve the skills of the QA team and establish a system that contributes to improving product quality. Improving user satisfaction: Provide high-quality products to increase user satisfaction and build trust. By achieving these objectives, we aim to further enhance the competitiveness of Money Forward's HR products in the competitive market landscape and achieve sustainable growth. ## Current Issues Money Forward’s FY28 goal is to achieve sales of over 100 billion yen and EBITDA of over 30 billion yen. In order to achieve this, it is necessary to implement measures and improvements with a sense of urgency in terms of quality. Currently, we have multiple QA Engineers assigned to each product in the HR domain to perform quality assurance tasks, but with the rapid growth of our business and organisation, the globalisation of our development organisation, and the launch of new products, improvements are needed from a quality perspective. In particular, due to insufficient resources being allocated to improvement activities, the lead time for turning improvement proposals into processes and executing them is becoming longer, and mid- to long-term process improvements tend to be sidelined, resulting in insufficient quality improvement efforts. If this situation continues, there is a high risk of frequent quality issues in the future, which could lead to a decline in customer satisfaction and damage to the brand image. In order to strengthen the foundation of quality management and promote sustainable improvement activities, we are looking for someone who are skilled in process improvement and standardisation and can strongly promote improvement through an objective analysis of issues in the entire HR field, including collaboration with stakeholders in other departments and within the department itself. This role is expected to lead the improvement of quality throughout the organisation and contribute to medium- to long-term success. ## Main Responsibilities You will be responsible for formulating and executing QA strategies for the HR Product Development Department, with a focus on process improvement from upstream to downstream. * Management of the QA organisation, including recruitment and training (location: Japan) * Establishment and promotion of a development process improvement team for quality assurance * Collection, measurement, analysis, and consideration of countermeasures for defect data using metrics for continuous quality improvement * Standardisation or process improvement of development and testing processes * Improvement and promotion of shift left and AI-enabled quality assurance processes * Establishment of quality strategies appropriate for an HR organisation and negotiation with stakeholders ## Required Skills and Experience * 3+ years organisational management experience * Experience managing teams of 5 or more members * Experience in developing and implementing test strategies with an awareness of QCD (Quality Cost Delivery) * Experience in negotiating with stakeholders (PdM side, development side), including the business side * Collection, measurement, analysis, and consideration of countermeasures for defect data for continuous quality improvement * Standardisation of development processes/testing processes * 3+ years of development experience, or 3+ years of experience in test automation using scripting languages * Bachelor's degree in information processing or computer science, or equivalent knowledge (Basic Information Technology Examination, etc.) ## Preferred Skills and Experience * Experience in establishing a QA organisation from scratch * Experience in improving QA approaches using AI tools or experience in AI development * Experience working in a global environment spanning multiple countries (in the HR Product Development Department, you will work with members from Vietnam and India) * Experience in introducing, building, and maintaining CI/CD environments and test automation using automation frameworks * A sense of responsibility to commit to product quality and the perseverance to see things through even in difficult situations * Those interested in a new era of QA strategy centred on shift left ## Language Requirements * Japanese language skills: Not required * English language skills: Business level (TOEIC 700 points or equivalent) * For meetings conducted in Japanese, an interpreter will be provided. ## Technology Stack * Backend: Ruby, Ruby on Rails, GraphQL, gRPC, Sidekiq Pro, RSpec, Kotlin * Frontend: TypeScript, Next.js, Vue.js, Nuxt.js, Bootstrap-vue, Vue apollo, Jest * Infrastructure: Amazon EKS, Aurora, ElastiCache, S3 etc * Infrastructure as Code: Terraform ## Tools Used * Repositories: GitHub * Project management: JIRA * Monitoring: Datadog, Rollbar * CI/CD: CircleCI, ArgoCD, GitHub Actions * Communication Tools: Zoom, Slack, Figma, Miro ## Work Environment At Money Forward, we provide an environment where we can create world-class services together, and we are looking forward to welcoming you. * Provided PC Specs: We provide PCs equipped with the latest CPUs (MacOS or Windows). Custom-made PCs tailored to business requirements and replacements with the latest OS are also possible. * Systems to Enhance the Development Environment: Peripheral devices necessary for work (such as displays, mice, keyboards) can be purchased as office supplies. Generally, you can choose from standard products (catalog), and if conditions are met, you can apply for non-standard products as well. * Money Forward Library: We have a library system where you can freely borrow books, ranging from technical books to management books. Desired books can be purchased at the company's expense. * Referral Driven: We cover the cost of recruitment meals. There is a referral reward system. * Conference Participation Support: The company partially covers participation in domestic and international conferences, such as RubyKaigi and Google I/O."