Micovoice-Dev-05.Product & Business Operations Lead (Bilingual –Japanese/English)_TokyoDev

◼︎Overview Mico Voice is Mico’s AI Voice platform reshaping how businesses communicate with customers by automating and personalizing phone-based conversations. We’re building a platform where businesses can easily design, manage, and deploy voice interactions without needing to be voice UX experts or engineers. The design team is focused on creating intuitive interfaces, seamless workflows, and a truly human-centered experience. Our mission is to empower users to set up smart, effective voice call flows with confidence and ease - no technical background required. ◼︎About the Role We’re hiring a Product & Business Operations Lead to own and streamline our internal systems at the intersection of product, engineering, finance, and legal. You’ll help ensure our pricing, billing, contracts, and internal tools work together smoothly—and are automated wherever possible. This is a high-impact, high-ownership role for someone who thrives in startup environments. ◼︎Responsibilities <Product Operations> -Manage internal workflows supporting product delivery and monetization. -Collaborate with engineers to implement and maintain pricing & billing logic. -Improve or automate internal systems using tools or scripts. -Coordinate documentation and internal rollout for monetization features. <Billing & Revenue Operations> -Manage end-to-end billing operations: invoicing, usage tracking, issue resolution. -Ensure pricing and usage are accurately reflected in backend and invoices. -Work with finance and engineering to automate billing workflows. -Maintain up-to-date pricing models and plan definitions. <Legal & Contract Operations> -Liaise with legal for contract negotiation, redlining, and approval. -Manage contract lifecycle: tracking, storage, execution status. -Align contract terms with billing and product entitlements. <Cross-Functional Collaboration> -Translate business needs into scalable processes. -Support teams across Sales, Customer Success, and Engineering. -Evaluate and implement internal tools (CRM, billing, documentation systems).

3–6 years experience in Product Ops, Business Ops, Revenue Ops, or similar Experience managing pricing, contracts, and billing workflows Strong problem-solver with attention to detail and systems thinking Comfortable working cross-functionally with legal, finance, and product

familiarity with Stripe, SaaS pricing models, or contract tooling

- Able to think strategically with a broad perspective, free from existing constraints. - Naturally inclined to continuous learning as part of daily routine. - Capable of overcoming challenges independently, even in difficult situations. - Demonstrates integrity and a strong sense of responsibility. - Skilled in structuring and articulating ideas or delivering outputs. - Open communicator with excellent collaboration skills. - Proficient at rallying others and driving projects forward effectivel