TECH-SD-03.Enterprise Solution Architect Manager (Pre‑sales)_Tokyo Dev

# Job Description You will be responsible for leading solution proposals from a technical perspective, primarily in sales activities targeting major enterprise clients, as well as managing a team of approximately 4 to 5 solution architects. In addition to proposal activities, this position involves providing end-to-end support—from requirements definition, design, and development direction to implementation—ensuring smooth project management, fostering team members’ growth, and promoting team building, including recruitment. # Responsibilities - Designing recruitment targets (defining desired candidate profiles and articulating required skill sets) - Developing the hiring process (selection workflow, evaluation criteria, and interview structure) - Providing comprehensive technical support for the Mico Engage AI implementation project, from proposal to deployment - Identifying client issues, understanding existing system environments, and delivering optimal technical solutions - Supporting upstream processes such as ER diagram and data structure design, as well as specification planning - Managing team members, including development, goal setting, and performance evaluations - Driving recruitment efforts including screening, interviewing, and onboarding - Collaborating and negotiating with other departments such as Sales, Customer Success, and Product # About Mico ## Mission To empower every brand by building lifetime trust through humanlike technology Mico strives to create meaningful moments that capture hearts. Guided by this mission, we build humanlike technology powered by AI to help brands establish lasting, trust-based relationships with their customers. We support brand competitiveness and business growth through advanced, human-centric technology. Company Website：https://mico-inc.com/ ## Vision “To become No.1 in Asia” We are more than just a B2B company. We believe in the limitless potential of every brand, and our purpose is to help each of them shine. Empowering every brand and supporting their growth is at the core of our existence. We don’t chase fleeting success. Our goal is to enable authentic, heart-to-heart communication that builds **lifetime trust** between brands and their customers—enhancing true brand value and creating lasting bonds. To realize this bold vision, we are building a future where technology strengthens brand competitiveness through intuitive UI/UX rooted in empathy. Our technology is not a cold tool, but a warm hand that delivers a brand’s passion to the hearts of its customers. Read our CEO’s rebranding story: https://note.com/osamuyamada/n/n814850a4b975 ## Product ### Mico Engage AI　（https://mico-inc.com/engage/） A powerful communication platform integrated with one of Japan's largest networks. It enables customer acquisition from websites, personalized messaging using data, 1-on-1 customer interaction, and system integration—all in one platform—to comprehensively solve marketing challenges and maximize results. ### Mico Voice AI（https://micovoice.com/ja） Mico Voice AI dramatically enhances customer communication through humanlike voice AI. It goes beyond simple automation to create meaningful customer engagement while boosting operational efficiency. ### BizClo（https://mico-inc.com/bizclo/） BizClo transforms LINE into a powerful business tool for enterprise clients. It resolves issues like 1-on-1 chat handover and cost barriers, enabling deep, structured customer relationships and maximizing loyalty and growth. ### Micomii（https://micomii.com/） Micomii is a LINE-based digital membership system for restaurants. It offers rank-based perks, digital stamp cards, and customer data analysis—all on LINE—to drive direct customer engagement and repeat visits without relying on food listing platforms. We are continuously developing new products to meet evolving needs. ## Why Work at Mico? - Flexible Workstyle: Hybrid work, flextime, and up to six lifestyle health leave days per year. - Growth Opportunities: Up to ¥55,000 in subsidies for books and seminars to support career development. - Transparency: Weekly all-hands meetings and quarterly executive briefings to ensure open communication. - Leadership Development: Structured training to build leadership and organizational skills. - Fair Evaluation System: Biannual OKR-based evaluations and consistent feedback. - Meaningful Work: Contribute to digital transformation and business success through innovative SaaS products. ✦More About Mico ▷Career Deck：https://speakerdeck.com/micoinc/mico-career-deck-japan ▷Company Blog (note)：https://note.com/micoworks ▷Team Introduction：https://note.com/micoworks/m/m0bfd9da02e11 ▷Recruitment Page：https://careers.mico-inc.com/

# Required Experience - 5+ years of hands-on experience as a Solution Architect, Pre-sales Engineer, or Software Engineer - End-to-end project management experience—from proposal to release—for SaaS or IT solution implementation projects - Proven track record of delivering technical proposals to large enterprise clients - 3+ years of practical experience as a team leader or manager - Experience in recruitment activities, including candidate screening and interviewing # Required Skills - IT skills required for solution design (e.g., API integration, cloud, authentication, databases) - Ability to create technical documentation such as ER diagrams and requirements definition documents - Team management skills, including goal setting, performance evaluation, and team development - Coordination and negotiation skills with internal and external stakeholders - Knowledge of project management, including schedule, task, and risk management

# Preferred Skills - Engineering skills with 3+ years of hands-on development experience - Practical experience in product management - Cloud certification (e.g., AWS, GCP, Azure) - Agile/Scrum certification (e.g., CSM, PSPO) - Project management certification (e.g., PMP, CAPM, PMI-ACP) - Experience in customer success or implementation consulting - Experience in designing and operating multi-channel marketing initiatives - Business-level English proficiency (reading and writing)

# Ideal Candidate Profile - Able to consistently and persistently work on tasks - Has a mindset to break through difficult situations independently - Honest and takes strong ownership of responsibilities - Can hypothesize based on limited information and discover optimal solutions - Can structure thoughts and express clearly in writing or verbally - Learns actively and independently with curiosity - Questions common norms and takes proactive actions - Communicates openly and reliably - Motivates others with positivity and energy - Leads projects by involving those around them toward achieving goals Not suitable: Those who rely heavily on instructions or avoid independent thinking