At Tier IV, we build self-driving solutions for many operational domains covering a broad range of applications.
Building on the widely-used Autoware open-source software, we provide both the foundational self-driving technology as well as
the integration and customisation necessary to provide our customers with complete self-driving applications.
As a Technical Support Engineer, you will be responsible for triaging and resolving customer issues relating to Tier IV's products and services,
documenting bugs and workarounds, and creating and delivering technical training to customers through the Tier IV Autoware Academy.
Doing so will require the building of cross-functional relationships with a variety of teams including Sales, Project Management and Development, as well as external partners, all in the name of providing the best possible customer experience.
By joining the Technical Support team at its inception, you will have the opportunities for rapid career advancement, to have a say in the future
direction of the team and to play a key role in Tier IV's socially conscious mission of "Building Intelligent Vehicles For Everyone".
・Handle technical inquiries from Tier IV's customers, both domestic and international
・Determine whether a reported issue relates to the car itself or the autonomous driving software, and then escalate to the appropriate team
・Investigate and provided detailed information regarding potential code improvements to the development team
・Write and update technical documentation
・Plan and deliver technical training to customers