44_Technical Support Engineer

At Tier IV, we build self-driving solutions for many operational domains covering a broad range of applications. Building on the widely-used Autoware open-source software, we provide both the foundational self-driving technology as well as the integration and customisation necessary to provide our customers with complete self-driving applications. As a Technical Support Engineer, you will be responsible for triaging and resolving customer issues relating to Tier IV's products and services, documenting bugs and workarounds, and creating and delivering technical training to customers through the Tier IV Autoware Academy. Doing so will require the building of cross-functional relationships with a variety of teams including Sales, Project Management and Development, as well as external partners, all in the name of providing the best possible customer experience. By joining the Technical Support team at its inception, you will have the opportunities for rapid career advancement, to have a say in the future direction of the team and to play a key role in Tier IV's socially conscious mission of "Building Intelligent Vehicles For Everyone". ・Handle technical inquiries from Tier IV's customers, both domestic and international ・Determine whether a reported issue relates to the car itself or the autonomous driving software, and then escalate to the appropriate team ・Investigate and provided detailed information regarding potential code improvements to the development team ・Write and update technical documentation ・Plan and deliver technical training to customers

■Technical Skills ・3+ years of customer-facing Technical Support experience ・2+ years of Linux troubleshooting experience ・Able to investigate issues in an efficient manner by breaking down a problem into its constituent parts then identifying and focusing on the key areas ■Communication ・Fluent English ability (written and spoken) ・Business level Japanese (JLPT N2 or higher) ・Able to explain technical matters at a various levels of knowledge and ability, from a detailed discussion with Development to a high-level discussion with Sales ・Able to independently research and reproduce reported issues, and then to document workarounds and solutions for future reference ・Experience working with customers over phone, email and web conference

■Optional requirements: Experience with ROS, C++ or Python Experience contributing to an open source project

【採用について】 現在COVID-19による影響で、ビザ及び在留資格認定や渡航に対して一部制限が設けられております。TierIVではビザや渡航等の制限により日本で所定の日から就業を開始できない候補者様の採用を一時的に見合わせております。今後状況に応じて対応策を見直してまいりますので、何卒ご了承のほどお願い申し上げます。 Due to the influence of COVID-19, there are restrictions on immigration, approval of visa and residence qualification. TierIV is now suspending the recruitment of overseas candidates who are not able to report for duty within certain designated period. This policy will be reviewed and updated according to upcoming situations. Your understanding would be highly appreciated.