【You may be a good fit if you】
- At least 2 years of experience in customer support for corporate clients.
L Able to respond to customer's questions in a straightforward manner via email text.
L Be able to take responsibility for customer issues and lead them to resolution.
L Able to identify customer issues from a factual basis and respond to them quickly
- At least 2 years of experience in negotiation with customers (sales, customer service, IS in the service industry)
L Able to solve issues quickly with your voice
- Experience in automating and streamlining operations
L Experience in increasing the productivity of an entire team
L Ability to improve (streamline) your own work at a rapid pace
- Experience in managing 3 or more people in a position similar to a manager in a support department
L Management of a support organization
L Training of members